Escola Áudio+ Brasil Privacy Policy

This privacy policy describes how Escola Áudio+ Brasil collects, uses, and protects the personal information you provide or which is collected when you use our online platform and services. We are committed to protecting your privacy and handling your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Brazilian legislation.

Information We Collect

We collect various types of information in connection with the services we provide, which may include:

Information you provide directly:

- Personal details such as your name, email address, and payment information when you register for an account, enroll in a course, or make a purchase.

- Information you provide when you participate in community forums, live sessions, surveys, or communicate with us.

- Content you create or upload, such as forum posts or project files.

Information collected automatically:

- Usage data about how you interact with our site, including pages viewed, courses accessed, features used, and time spent on the service.

- Technical information such as your IP address, browser type, operating system, device information, and referring URL.

- Information collected through cookies and similar tracking technologies (please see the section on Cookies below).

How We Use Your Information

We use the information we collect for various purposes, including:

- To provide and deliver our services, including offering online courses, workshops, forums, and access to resources.

- To process your transactions and manage your account.

- To communicate with you about your account, courses, services, and updates.

- To personalize your experience on our platform.

- To improve our services, develop new courses and features, and understand how our site is used.

- To provide customer support.

- To send you marketing communications that you have consented to receive (you can opt-out at any time).

- To ensure the security and integrity of our platform.

- To comply with legal obligations.

Legal Basis for Processing

We process your personal information based on several legal grounds, including:

- Performance of a contract: When processing is necessary to provide the services you have requested, such as course enrollment or account management.

- Your consent: When you have given us permission to process your data for specific purposes, such as sending marketing communications.

- Legitimate interests: When processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms, such as improving our services or ensuring platform security.

- Legal obligation: When processing is necessary to comply with applicable laws and regulations.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

- With service providers: We may share information with trusted third-party vendors and service providers who perform services on our behalf, such as payment processing, hosting, analytics, marketing assistance, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

- With other users: Information you post in public forums or community features may be visible to other users of the service.

- For legal reasons: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

- In the event of a business transfer: If Escola Áudio+ Brasil is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your data for these purposes, we will either delete or anonymize it in accordance with applicable laws.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal information. These may include:

- The right to access: You have the right to request a copy of the personal information we hold about you.

- The right to rectification: You have the right to request that we correct any inaccurate or incomplete information.

- The right to erasure (right to be forgotten): You have the right to request that we delete your personal information under certain conditions.

- The right to restrict processing: You have the right to request that we limit the way we use your personal information under certain conditions.

- The right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

- The right to object: You have the right to object to our processing of your personal information under certain conditions, particularly if we are processing it based on legitimate interests or for direct marketing.

- The right to withdraw consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to function effectively, improve user experience, and analyze usage patterns. Cookies are small text files placed on your device. We use different types of cookies:

- Essential cookies: Necessary for the basic functioning of the site.

- Analytical/performance cookies: Help us understand how visitors interact with our site.

- Functionality cookies: Enable enhanced features and personalization.

- Marketing/targeting cookies: Used to deliver relevant advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.

Third-Party Links

Our service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties before providing any information to them.

Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your personal information may be stored and processed in countries other than your own. This includes servers located in Brazil or potentially other jurisdictions where our service providers operate. When transferring data internationally, we implement safeguards to ensure your data is protected in accordance with applicable data protection laws, such as using Standard Contractual Clauses where required.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or our data practices, please contact us at:

Escola Áudio+ Brasil
Avenida Paulista, 1776
7º Andar
São Paulo, São Paulo, 01311-300
Brazil